HomeLife Senior Care receives Best of Home Care and Leader in Excellence Award

HomeLife Senior Care has received the distinguished Best of Home Care and Leader in Excellence awards from Home Care Pulse, the leading firm in quality assurance for home care. The award is the highest recognition awarded by Home Care Pulse and is given to select home-care businesses that consistently rank among the highest in 15 or more quality metrics. HomeLife Senior Care ranked among the highest in all 20 categories. As a leader in excellence, the business is now ranked among the top 4 to 5 percent of home-care providers participating in the Home Care Pulse Satisfaction Management Program. This accomplishment demonstrates HomeLife Senior Care’s long-term dedication to excellent care and quality improvement. For this award, Home Care Pulse interviewed 10 percent of HomeLife Senior Care’s clients and caregivers each month. Over a 12-month period, HomeLife Senior Care received high client- and caregiver-satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling and client-caregiver compatibility. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the HomeLife Senior Care management team set goals to reach the highest level of excellence possible.

“Our commitment to providing the highest quality of care to our clients is only possible if we have a full understanding of their needs,” said Angela DiNicola, President of HomeLife Senior Care. “By receiving their invaluable, untarnished feedback, we are better able to identify and react to our clients’ needs in a very timely and effective way. We are constantly working to better provide the highest quality of care in the industry, and we are pleased to know our clients are very satisfied with the care we are providing, and our employees have a high level of job satisfaction, as this is exactly why we exist.” Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home-care provider. “Our goal at Home Care Pulse is to empower home-care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize HomeLife Senior Care as a leader in excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home-care provider.”

In addition to the honor, HomeLife Senior Care also received the prestigious provider of choice and employer of choice awards. “We want to congratulate HomeLife Senior Care on receiving both (awards),” says Marcum. “Since these awards are based on real, unfiltered feedback from clients and caregivers, HomeLife Senior Care has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality professionalism and expertise in home care.”